I WON
Regular viewers will know I've been having battles with a number of battles with various organisations over a number of issues. Well, I've had a couple of victories, albeit minor ones.
The ILA have refunded my £200 through a most complex administration system. The learning provider had to "cancel" the course (even though I did it) and that would get the money back into my account. Now I go and do guitar lessons and I'm been thinking about doing sign language too. I was getting right into it having watching Mr Tumble on CBeebies. I found it quite exciting learning new words and their signs.
Orange have also stopped sending me stupid messages that I don't want, even though they promised before that they would cease. I still can't work out how my Calls Made/Missed Calls log has stopped since May 2008.
Asda still haven't phoned me back about the piss-poor service I got last week, which underlines my point.
The Dunfermline Press printed my letter this week about Councillor Martin; he was the one who insulted me in an e-mail and then made the rather stupid mistake of forwarding it on to me. He had sent a letter to the paper last week defending one of his party faithful who'd been slagged off by someone else in the paper. Pot kettle, Mr Martin, pot kettle. The DePress still aren't interested in my nomination for the National Hospital Radio Awards but they did feature the local girl who has made the last 10 for FHM's High Street Honeys. Can't think why!
You can hear my today on Jon Holmes' BBC6Music show between 2 and 4 (at about 3.45pm) talking about Journey's "Don't Stop Believing". I kid you not.
Showing posts with label Orange. Show all posts
Showing posts with label Orange. Show all posts
Saturday, March 14, 2009
Saturday, February 07, 2009
IGNORANCE IS BLISS FOR THE RUDE BOYS (AND GIRLS)
When e-mails began to replace letters as the communication tool of choice it was felt that the quicker missive would get answered just as fast. Sadly, it seems that the reverse is happening.
People and companies who can’t be bothered to reply to even the most basic of e-mailed correspondence are increasingly frustrating me. In some cases these e-mails are being deleted without being read. One company in the latter category is RyanAir and now I can add the BBC to that ever-growing list.
Last year I had an interview with the BBC in Glasgow. I chased them up for more than a month to get feedback. It was bad enough not getting the job without having salt rubbed into the wounds. Two weeks ago I received four Read Receipts on my PC from the Beeb, except that these e-mails hadn’t even been read. My original e-mails were sent last August and now they were deleted without being read.
I e-mailed a Radio 2 this week for some basic information for a piece I’m putting together for The Scotsman’s Recommends section. There wasn’t even a “we’ll get back to you” type of reply.
A simple enquiry to Ryan Air as to whether a service that was scheduled to begin was going ahead was deleted without being read. A subsequent e-mail asking why was, you won’t be surprised to learn, deleted without being read.
Since December I have had a similar problem with the ILA (Independent Learning Account) Scotland. In the first week of December I sent them an e-mail asking for confirmation that I could put some money from my 2008 Account (£200) towards my 2009 course. I had read somewhere (I can’t find it now) that I could as long as the course was booked within 2008 and the course took place within the first 6 weeks of 2009. The reply to the e-mail was to ask me to phone their Helpline!
This week I tried again and I was told that, “Due to data protection and for security purposes, you will have to contact our freephone helpline again for that information.”
My reply was swift:
“You can't be serious!
"Due to data protection and security purposes"? In what way is answering a very simple query by e-mail breaching data protection and security? Thousands, nay, millions of companies manage to answer questions by e-mail every day. This is a joke. My course starts on Monday and I can't get a simple answer to a simple question by e-mail. My tutor has asked me to get confirmation of my entitlement IN WRITING. If this lack of communication of behalf of the ILA causes any problems with my course I shall be making a complaint.
Unbelievable.”
Health and Safety? Data Protection? Nanny State? The world has gone completely hatstand.
As regular readers will recall I sent a missive to the PR company for the Brits to ask some questions and make a few comments. I was told that it had been forwarded on to someone at the BPI. Again, I’m still waiting.
I e-mailed E.ON twice recently and I’m still awaiting an answer to both questions - one was aksing when they were going to bring the prices down and the other was to request a change of tarriff.
I just think it’s rude, very very rude.
As this point I should give some praise to Orange because they got back to very quickly after I e-mailed them recently. Unfortunately when it came to dealing with the two issues I had called them about they were as useful as a trapdoor on a canoe. I keep receiving messages from Orange themselves about Data Services and then a follow-up about installing these data services. I’m a bit dense about the inner workings of my phone and no matter whether I replied Yes or No or simply ignored them they continue to come. The person who called me from Orange listened to my problems and put me through to someone on the Indian sub-continent whose first job seemed to be to sell me a Raccoon package. If I wanted a Raccoon package, I’d have asked for one. He said the messages would stop and they haven’t.
I also pointed out a problem I had with the phone in that since May 2008 I have no record on my phone of All Calls, Answered Calls, Dialled Calls and, most importantly Missed Calls. Again, I was told this would be sorted and again it hasn’t been. I’m loath to leave Orange because I get £5 for every time I top up with £50 but this is the second time they’ve cocked up. I won’t bore you the details of the previous problem but I did 100 free texts out of them.
I’m still waiting to hear from the Dunfermline Press as to why my recent comment was deleted. Someone printed something similar and it wasn’t removed.
Isn’t it ironic how poor communications companies are at communicating? It’s good to talk (but only if we can sell you something first!)
When e-mails began to replace letters as the communication tool of choice it was felt that the quicker missive would get answered just as fast. Sadly, it seems that the reverse is happening.
People and companies who can’t be bothered to reply to even the most basic of e-mailed correspondence are increasingly frustrating me. In some cases these e-mails are being deleted without being read. One company in the latter category is RyanAir and now I can add the BBC to that ever-growing list.
Last year I had an interview with the BBC in Glasgow. I chased them up for more than a month to get feedback. It was bad enough not getting the job without having salt rubbed into the wounds. Two weeks ago I received four Read Receipts on my PC from the Beeb, except that these e-mails hadn’t even been read. My original e-mails were sent last August and now they were deleted without being read.
I e-mailed a Radio 2 this week for some basic information for a piece I’m putting together for The Scotsman’s Recommends section. There wasn’t even a “we’ll get back to you” type of reply.
A simple enquiry to Ryan Air as to whether a service that was scheduled to begin was going ahead was deleted without being read. A subsequent e-mail asking why was, you won’t be surprised to learn, deleted without being read.
Since December I have had a similar problem with the ILA (Independent Learning Account) Scotland. In the first week of December I sent them an e-mail asking for confirmation that I could put some money from my 2008 Account (£200) towards my 2009 course. I had read somewhere (I can’t find it now) that I could as long as the course was booked within 2008 and the course took place within the first 6 weeks of 2009. The reply to the e-mail was to ask me to phone their Helpline!
This week I tried again and I was told that, “Due to data protection and for security purposes, you will have to contact our freephone helpline again for that information.”
My reply was swift:
“You can't be serious!
"Due to data protection and security purposes"? In what way is answering a very simple query by e-mail breaching data protection and security? Thousands, nay, millions of companies manage to answer questions by e-mail every day. This is a joke. My course starts on Monday and I can't get a simple answer to a simple question by e-mail. My tutor has asked me to get confirmation of my entitlement IN WRITING. If this lack of communication of behalf of the ILA causes any problems with my course I shall be making a complaint.
Unbelievable.”
Health and Safety? Data Protection? Nanny State? The world has gone completely hatstand.
As regular readers will recall I sent a missive to the PR company for the Brits to ask some questions and make a few comments. I was told that it had been forwarded on to someone at the BPI. Again, I’m still waiting.
I e-mailed E.ON twice recently and I’m still awaiting an answer to both questions - one was aksing when they were going to bring the prices down and the other was to request a change of tarriff.
I just think it’s rude, very very rude.
As this point I should give some praise to Orange because they got back to very quickly after I e-mailed them recently. Unfortunately when it came to dealing with the two issues I had called them about they were as useful as a trapdoor on a canoe. I keep receiving messages from Orange themselves about Data Services and then a follow-up about installing these data services. I’m a bit dense about the inner workings of my phone and no matter whether I replied Yes or No or simply ignored them they continue to come. The person who called me from Orange listened to my problems and put me through to someone on the Indian sub-continent whose first job seemed to be to sell me a Raccoon package. If I wanted a Raccoon package, I’d have asked for one. He said the messages would stop and they haven’t.
I also pointed out a problem I had with the phone in that since May 2008 I have no record on my phone of All Calls, Answered Calls, Dialled Calls and, most importantly Missed Calls. Again, I was told this would be sorted and again it hasn’t been. I’m loath to leave Orange because I get £5 for every time I top up with £50 but this is the second time they’ve cocked up. I won’t bore you the details of the previous problem but I did 100 free texts out of them.
I’m still waiting to hear from the Dunfermline Press as to why my recent comment was deleted. Someone printed something similar and it wasn’t removed.
Isn’t it ironic how poor communications companies are at communicating? It’s good to talk (but only if we can sell you something first!)
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