I still find it a bit freaky that you can have a good rant about a service like BT Broadband on Twitter and within minutes up pops a Direct Message from BTCare saying "If you are having connection problems with your Broadband DM me your details and I'll perform some diagnostics on the line."
Having just done a line test with BT I got the following message: "We estimate your maximum connection speed to be 0.256Mbps. This is the fastest speed your line can support." If that's the case, stop trying to sell me supersonic (up to) 20MB packages and do some work on my line and/or exchange. I don't suppose Sky will be any better on this line.